Terugbetalingsbeleid

Updated: August 21, 2025


At Cobre Moto, we want you to feel as good wearing our gear as you do riding free. If something’s not right, we’ve got a clear and fair return process lined up for you.

 

 

 

1) 30-Day Return Window

 


You have 30 days from the day you receive your order to request a return. To be eligible:

 

  • The item must be unused, unwashed, and unworn

  • All tags attached, in the original packaging

  • Include your receipt or proof of purchase

 


👉 To start a return, email us at info@cobre-moto.com with your order number and item details.

👉 Ship your return to: Singelstraat Oost 19, 6107BK Stevensweert


⚠️ Returns sent back without approval will not be accepted.


Return costs: Shipping costs for returns are at your expense, unless the product is faulty, damaged, or incorrectly sent. In that case, we’ll cover the costs or provide you with a prepaid label.

 

 

 

2) Damages & Issues

 


Always check your order upon arrival. If your gear shows up damaged, defective, or incorrect, let us know immediately at info@cobre-moto.com (include photos + order number). We’ll make it right — whether that means a replacement, repair, or refund.

 

 

 

3) Non-Returnable Items

 


Some things just can’t come back:

 

  • Custom or personalized gear

  • Personal care items (like grooming/beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale or outlet items (unless EU law on withdrawal applies, see §5)

 


Not sure if your item qualifies? Shoot us a message and we’ll confirm.

 

 

 

4) Exchanges

 


Want something else instead? Here’s the fastest route:

 

  1. Return your current item.

  2. Place a new order for what you want.

    Once your return is approved, we’ll refund the original purchase.

 

 

 

 

5) EU Right of Withdrawal (14 Days)

 


For orders shipped within the EU, you also have a 14-day legal right of withdrawal — no questions asked.

 

  • Items must still meet the same condition rules (unused, tags, packaging).

  • If you withdraw the whole order within 14 days, we’ll refund your order total + standard delivery cost (not any extra shipping upgrades).

  • Return shipping costs are yours to cover.

 

 

 

 

6) Refunds

 


Once we receive and check your return, you’ll get an email confirmation.

 

  • If approved, your refund will be processed within 10 business days to your original payment method.

  • Banks and credit card providers may take a little longer to clear it.

 


If it’s been more than 15 business days since your return was approved and you still haven’t received your refund, email us at info@cobre-moto.com.

 

 

🔥 Cobre Moto Promise: We stand for quality and freedom. If your gear doesn’t match that, we’ll make sure your return is handled quickly and fairly.